The traditional service ticket tool allows the user to create a ticket. Then, customer support manually assigns a ticket based on the service ticket subject and inside content. This process exists for many years in IT Service Ticket Management, however the evolution of Artificial Intelligence the creating and assigning service ticket management partially or fully automated with the help of AI.
SAP AI Business Services – Service Ticket Intelligence helps Organizations classify and process incident & service requests through machine learning algorithms. Most algorithms use Natural Language Processing to classify, label, and assign service requests. SAP Service Ticket Intelligence does not require any manual intervention, and it’s all automated through machine learning.
Service Ticket Intelligence Features:
- Text Classification – Based on service ticket subject and content, the model can predict and assign it to the appropriate team
- Solution Recommendation – Based on service ticket subject and content, the model can suggest a similar solution based on historical service ticker data information
Technical Info:
SAP AI Business Services – Service Ticket Intelligence runs on Amazon AWS and Google Cloud Platform. In addition, it runs in the SAP Cloud Foundry.
Did you know?
SAP provides free trail for SAP AI Business Services – Service Ticket Intelligence.
Further Reading
Posts on SAP:
SAP AI Business Services: Document Classification
SAP Intelligent Robotic Process Automation, Use Case, Benefits, and Available Features
A simple wireframe design for SAP FIORI UI Chatbot
Simplified SAP GTS Customs Export/Import Documentation with SAP Event Management
How to create your own SAP Fiori Chatbot in 10 days?
The Unknown truth of SAP TM, SAP EM, and SAP CRM
Preconfigured Visibility Process Scenarios in SAP Event Management – Part I
Why we like the SAP Business Rule Framework Plus (SAP BRF+) Recipe?
Posts on Artificial Intelligence, Deep Learning, Machine Learning, and Design Thinking articles:
Rasa X Open Source Conversational AI UI Walk-through
Artificial Intelligence Chatbot Using Neural Network and Natural Language Processing
Code Example: Import EMNIST Dataset and Print Handwritten Letters
Forecasting a Time Series and Recurrent Neural Network(RNNs)
Pre-trained Models for Transfer Learning
EMNIST Dataset Handwritten Character Digits
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