Day 23 – SAP Conversational AI

We have seen different types of Artificial Intelligence chatbots Kuki.ai, Rasa x, custom chatbots, custom build talkbot, etc., in our previous blog posts.

Chatbots are very popular and getting more traction across industries.

80% of customers who have used chatbots report the experience as positive as per Uberall.

A brief overview on SAP Conversational AI:

• It is an end-to-end chatbot platform and you can build, train, connect, interact and monitor.

• It is an enterprise-ready chatbot that is available for SAP customers.

• It is an enterprise-ready chatbot that is available for SAP customers.

SAP Conversation AI can connect with the following systems/tools:

• Qualtrics and SAP Customer Experience

• SAP S/4 HANA

• SAP Workflow Management

• SAP Ariba

• MS Teams

• SAP Intelligent RPA

• SAP Intelligent BPM

• and many more.

Features of SAP Conversational AI:

• Tenant separation helps to have conversations only on systems or processes.

• Restricted tenant access where data belonging to a particular tenant is visible only to those who belong to that tenant group.

• Data classification is to identify the intent of the sentence and provide an appropriate reply.

• Auto language detection from users and provide an appropriate reply.

• Detect sentiment analysis of user’s input.

SAP Conversational AI has many unique features and must-try for any organization.

We will go into more details in future blogs about SAP Conversational AI.